Case Studies

Leadership Development: Ameritech

The Organizational Development consulting group assigned to Information Technology at Ameritech designed a leadership development curriculum responding to a needs assessment administered in 1998. Apples and Oranges Service with a Connections Booklet was a primary focus of the development along with Blanchard’s Situational Leadership and an internal performance management program. 400 IT managers attended the learning from February 1999 through August 1999. Level 3 evaluation results of the program indicated that 60% of the respondents to Business Connections (Apples and Oranges) produced a high degree of improvement in their performance, 20% a medium degree and 8% a low degree.

Management Development: Computer Sciences Corporation

Tango has been adopted as the cornerstone to the Business Leader’s Development Workshop for high potential leaders since August 2000. An additional day incorporates evaluation of management competencies along with designing a developmental plan.

Culture Change: Owens Corning

The Customer Operations North America Division was looking for an effective method to gain support for their cultural shift to a financial measured environment to support shareholder value. Apples and Oranges Service, a Connections Booklet and reinforcement exercises were delivered as the cornerstone of the intervention.

Culture Change: Giant Food, Inc.

After being purchased by Royal Ahold, the regional food retailer increased its focus on management of the profit and loss statement at the store level. Apples and Oranges Retail/Distribution and a Connections Booklet was delivered to over 200 store managers and district managers from February to April 2001. The results of the implementation created an opportunity for a custom project based on their store inventory reports and a custom delivery project for Ahold USA.

Culture Change: Ahold USA

EVA (Economic Value Added) was adopted as a major management initiative by Ahold USA. Apples and Oranges Retail/Distribution, a Connections Booklet and custom train the trainer was designed to be implemented across each of the operating companies to build essential knowledge about the elements of EVA and the link to daily activity to increase the measure.

Culture Change: Kraft Foods

Building a high performance work system required continuous improvement suggestions from all levels of associates in plant operations. Kraft has adopted Apples and Oranges Manufacturing, a Connections Booklet and a custom train the trainer to support its employee business knowledge initiative.

Open Enrollment: Eli Lilly

Apples and Oranges Manufacturing, a Connections Booklet and an international implementation with a custom train the trainer program are part of the management development curriculum.

Open Enrollment: Household International

Associates throughout Household are encouraged to attend the bi-monthly deliveries of Apples and Oranges Service with a Connections Booklet. Up to 30 individuals participate in the sessions with an established waiting list.

Supply Chain: John Deere

Apples and Oranges Manufacturing and a Connections Booklet is offered through the supplier network of John Deere as part of a grants program for learning and development. Suppliers are able to attend open sessions or create a session specific for their organization.